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On-Going Support

Technology keeps improving.
On-going support keeps up with you.

Once your initial technology goals are in place, they’ll create new opportunities. 

We’re committed to delivering the matching next level of technical support for your computers and network, so you can make the most of these advances. 

And we’ve structured a tiered support system, so no matter the urgency and intensity of your system needs, we’re there for you, every step of the way.

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On-Going Support

ONSITE SUPPORT

Hands-on, to get you back on.

We bolster our Remote Package with an onsite tech where effective. This hybrid approach gives you the best of both worlds when your technology systems need the human touch. It also provides the personal accountability aspect JBI was founded upon.

REMOTE SUPPORT

Solutions, closer than you think.

Technical support engineer (TSE) assistance for all your tech issues is just a click away via our desktop app, email, phone, and website. This instant and cost-effective solution for most situations, from desktop to dedicated VPN, servers to security, and internet to intra-office comms, gets you back up and running with minimal delay, in transit and troubleshooting.

“IT GUY” SUPPORT

Your onsite outsource solution.

All the support you need, without an in-house employee. You’ll get 
5 day/week onsite consistency, plus 24/7 on call availability. In other words, you’re always connected.
Our team offers a variety of managed services to meet the needs of our customers. These include 24/7 monitoring, regular maintenance and updates, strategic planning, project management and more.
Yes, our managed service programs are offered on an annual subscription basis. The cost of the program will vary depending on your specific needs and requirements.
Yes, we offer a range of additional IT services, such as training and consulting. Our team is here to provide whatever assistance you need for your IT initiatives.
We can work with you to create a custom package that meets your exact requirements. Simply let us know what services you’re looking for so we can provide you with the best solution.
TESTIMONIALS

We build customer
trust and loyalty

Jared Flagg
Managing Director Asset Management. Silverwest Hotels, LLC.
Brent Scarbro
Executive Vice President & Principal, Maximum Hospitality

Amanda Sampino
General Manager, Element West Des Moines
JBI is the epitome of hospitality IT expertise at a competitive price. I've worked with several IT integrators and no one understands franchised and independent hotel IT setups better than JBI. It's that level of knowledge that leads to efficiencies during development and ongoing operations - everything just works without needing any other IT consultants involved. I've even seen JBI come in to clean up messes left by other IT integrators who don't understand the whole picture. And in situations where we
have brand-managed or third-party managed hotels, we still use JBI on the ownership side as our IT eyes and ears to make sure it is getting done right.
Having worked with JBI to open several boutique properties, I have yet to experience the professionalism and knowledge from any other IT vendor that JBI has offered. At the end of the day, it is good to konw that JBI is a trusted resource to help us make the best decisions for our IT needs. I highly recommend them.
Working with JBI has been a world apart from any other technology company I have worked with in the past. Response times are quick, and service is professional. Their attention to detail is top notch. I always know my question is being addressed and have an idea of how long it will take to fix. No more calling and speaking to an order taker to open my ticket. JBI has always gone above and beyond for me, and I would recommend them to anyone.
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